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ECUPRO LLP
Director: Shitov A.A
INN 590409695120
OGRN 316595800092130
BIC 044525411
Acc. 40802810115370001779
Corr. acc. 30101810145250000411
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Support hours: 08:00–21:00 GMT+3
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Worldwide shipping Online activation support |
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Messages by Telegram / WhatsApp +7 952 654 7022 |
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Email: info@ecupro.ru |
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Last updated: 7 July 2026
This Privacy Policy explains how ECUPro collects, uses, stores and protects personal data when you visit or place an order through ecupro.eu.
This Privacy Policy applies to customers, website visitors and users who interact with ECUPro through the website, email, messengers, order forms or customer support.
The data controller responsible for the processing of personal data is:
Individual Entrepreneur Shitov Aleksandr Aleksandrovich
Operating under the commercial name ECUPro
Registered address: Russia,Perm
Email: info@ecupro.ru
Website: ecupro.eu
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at the email address above.
If required under applicable data protection law, including Article 27 of the GDPR, ECUPro may appoint a representative in the European Union.
If no EU representative has been appointed, all privacy-related requests should be sent directly to ECUPro at info@ecupro.ru.
We may collect and process the following personal data:
full name;
email address;
phone number;
billing and delivery address;
country, region, city and postal code;
company name, VAT number or tax details, if provided;
order details, purchased products and order history;
payment status and payment confirmation details;
delivery tracking information;
comments or additional information provided with the order;
communication history with our support team;
technical information required for software, module or licence activation, including device serial numbers, hardware identifiers, licence data, activation files and other technical information necessary to process the activation.
We may also automatically collect technical data when you use our website:
IP address;
browser type and version;
device type;
operating system;
website usage data;
cookies and similar technologies;
analytics data.
We do not intentionally collect special categories of personal data, such as health data, biometric data, religious beliefs, political opinions or similar sensitive information.
We process personal data for the following purposes:
to receive, confirm and process customer orders;
to sell and deliver physical goods;
to provide software licences, modules, activation files and digital products;
to register, activate or re-activate software, equipment, licences or modules;
to communicate with customers about orders, payment, delivery, activation and support;
to provide technical instructions and customer support;
to process international shipping through delivery providers;
to process payments through PayPal;
to keep accounting, tax and business records;
to prevent fraud, abuse and unauthorised use of the website;
to protect our legal rights and legitimate business interests;
to comply with applicable legal obligations;
to improve website performance, usability and customer experience;
to send service-related messages connected with orders or support requests.
We do not sell personal data to third parties.
Depending on the situation, we process personal data on the following legal bases:
We process personal data when it is necessary to accept, process and fulfil an order, deliver goods, provide digital products, activate software or provide customer support.
This includes processing your name, contact details, order information, delivery address, payment status and technical activation data.
We may process and store certain personal data where required for accounting, taxation, customs, consumer protection, dispute resolution or other legal obligations.
We may process personal data where it is necessary for our legitimate business interests, provided that such interests are not overridden by your rights and freedoms.
These interests may include:
protecting our business and website from fraud or misuse;
keeping business records;
improving customer service;
responding to customer requests;
resolving disputes;
maintaining the security of our website and IT systems.
We may rely on your consent where required by law, for example for certain cookies, analytics, marketing communications or optional data processing activities.
You may withdraw your consent at any time.
Some products sold on ecupro.eu may require activation, registration, re-activation or technical processing by the software developer, manufacturer, licensor or rights holder.
For such products, we may ask you to provide:
device serial number;
hardware identifier;
licence number;
activation request file;
software module information;
equipment model;
other technical information required for activation.
This information is used only to process the order, activate the product, provide technical support, confirm licence status, restore access or assist with future re-activation where applicable.
If the required activation data is not provided, activation or delivery of the digital product may be impossible.
For international customers, payments may be processed through PayPal.
When you choose PayPal as a payment method, you may be redirected to PayPal or use PayPal’s payment interface. PayPal may collect and process your personal data independently in accordance with its own privacy statement and legal terms.
ECUPro may receive from PayPal limited information necessary to confirm and process your payment, such as:
payer name;
payer email address;
transaction ID;
payment amount;
payment currency;
payment status;
shipping or billing details, where provided by PayPal.
ECUPro does not collect or store full bank card numbers, CVV/CVC codes or PayPal account passwords.
Please review PayPal’s Privacy Statement on PayPal’s official website before using PayPal services.
For international shipments, ECUPro may use third-party delivery providers, including CDEK and EMS.
To arrange delivery, we may transfer the following data to the delivery provider:
recipient name;
phone number;
email address, if required for delivery notification;
delivery address;
country, city and postal code;
order weight, package details and declared shipment information;
tracking number;
customs-related information, where required.
Delivery providers process personal data according to their own terms, privacy policies and applicable transport, customs and postal regulations.
We may share personal data only where necessary for the purposes described in this Privacy Policy.
Personal data may be shared with:
payment providers, including PayPal;
delivery providers, including CDEK, EMS and other logistics operators;
software developers, manufacturers, licensors or rights holders where activation or licence registration is required;
hosting providers and IT service providers;
website maintenance and security providers;
analytics providers, where permitted by law and cookie settings;
accounting, legal or professional advisers;
banks and payment intermediaries;
customs, tax, postal or government authorities where required by law.
We do not sell personal data and do not transfer it to third parties for unrelated commercial purposes.
ECUPro is operated from outside the European Union. If you are located in the European Economic Area, the United Kingdom or another jurisdiction with data transfer rules, your personal data may be transferred to and processed in countries outside your country of residence.
Such transfers may occur when:
you place an order on ecupro.eu;
we process your payment through PayPal;
we arrange delivery through CDEK, EMS or another delivery provider;
we send activation data to software developers, manufacturers, licensors or rights holders;
we use hosting, technical or support service providers.
Where required by applicable law, ECUPro will take reasonable measures to protect personal data during international transfers, including contractual, technical and organisational safeguards.
We store personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Approximate retention periods:
order and payment records: for the period required for accounting, tax and legal purposes;
delivery information: for the period necessary to complete delivery and resolve delivery-related claims;
activation and licence data: for as long as necessary to support activation, re-activation, licence confirmation, support and dispute resolution;
customer support correspondence: for as long as necessary to handle the request and protect our legal interests;
website logs and security records: for a limited period necessary for security and technical maintenance;
marketing consent records, if any: until consent is withdrawn or the data is no longer required.
When personal data is no longer needed, we delete, anonymise or securely restrict access to it.
ecupro.eu may use cookies and similar technologies to:
ensure the correct operation of the website;
remember cart contents and user preferences;
improve website performance;
analyse website traffic;
protect the website from fraud and abuse;
improve user experience.
Some cookies are strictly necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on applicable law.
You can manage or disable cookies in your browser settings. If you disable certain cookies, some website functions may not work correctly.
If a cookie banner or cookie settings tool is available on the website, you can use it to manage your cookie preferences.
We may send marketing emails only where permitted by law, for example where you have given consent or where we are allowed to contact existing customers about similar products.
You may unsubscribe from marketing communications at any time by following the unsubscribe link in the email or by contacting us at info@ecupro.ru.
We will still be able to send service-related messages concerning your orders, payment, delivery, activation or support requests.
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Such measures may include:
restricted access to customer data;
secure passwords and access controls;
SSL/TLS encryption on the website;
secure hosting and technical maintenance;
internal confidentiality rules;
limitation of data access to authorised personnel only;
regular review of data handling practices.
No method of transmission over the Internet is completely secure. However, we make reasonable efforts to protect personal data in accordance with applicable requirements.
Depending on your country of residence and applicable law, you may have the following rights:
the right to access your personal data;
the right to receive a copy of your personal data;
the right to correct inaccurate or incomplete data;
the right to request deletion of your personal data;
the right to restrict processing;
the right to object to processing based on legitimate interests;
the right to withdraw consent where processing is based on consent;
the right to data portability;
the right to lodge a complaint with a competent data protection authority.
To exercise your rights, please contact us at info@ecupro.ru.
We may need to verify your identity before processing your request. We will respond within the time period required by applicable law.
Please note that some data may need to be retained where required for legal, accounting, tax, contractual, anti-fraud, delivery, activation or dispute-resolution purposes.
If you believe that your personal data has been processed unlawfully or that your rights have been violated, you may contact us first at info@ecupro.ru
If you are located in the European Economic Area, you may also lodge a complaint with your local data protection authority.
ecupro.eu is intended for business customers, vehicle service specialists, diagnostic equipment users and adult consumers. We do not knowingly collect personal data from children.
If you believe that a child has provided personal data to us, please contact us and we will take appropriate steps to delete such data where required.
Our website may contain links to third-party websites, including payment providers, delivery providers, manufacturers, software developers or social media platforms.
We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before providing personal data to them.
We may update this Privacy Policy from time to time.
The updated version will be published on ecupro.eu with a new “Last updated” date. Continued use of the website after publication of the updated Privacy Policy means that you acknowledge the updated version.
For privacy-related questions, requests or complaints, please contact:
ECUPro
Individual Entrepreneur Shitov Aleksandr Aleksandrovich
Email: info@ecupro.ru
Website: ecupro.eu
