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Last updated: 7 July 2026
This Public Offer Agreement defines the terms and conditions for the distance sale of goods, software licences, modules, activation files, diagnostic equipment, chip-tuning tools and related products through the online store ECUPRO.EU, available at https://ecupro.eu.
By placing an order on the Website, paying for an order, requesting activation, or otherwise confirming the order, the Customer accepts this Public Offer Agreement in full.
The seller is:
Individual Entrepreneur Shitov Aleksandr Aleksandrovich
Operating under the commercial name ECUPro
Website: https://ecupro.eu
Email: info@ecupro.ru
Legal address: Russia,Perm
In this Agreement, the Seller may also be referred to as “ECUPro,” “we,” “us,” or “our.”
The person or legal entity placing an order on the Website is referred to as the “Customer,” “Buyer,” “you,” or “your.”
2.1. ECUPro sells diagnostic equipment, chip-tuning equipment, software licences, software modules, activation files, accessories and related products.
2.2. ECUPro may act as an official dealer, reseller or distributor of certain software products, licence keys, modules or activation services.
2.3. ECUPro is not the developer, manufacturer or rights holder of third-party software unless expressly stated otherwise on the product page.
2.4. The functionality, compatibility, updates, technical features and limitations of third-party software are determined by the developer, manufacturer, licensor or rights holder.
2.5. For software licences, modules and activation products, ECUPro’s obligations are generally limited to:
processing the Customer’s order;
collecting and forwarding the required activation data;
requesting activation from the developer, licensor or rights holder;
providing the Customer with a licence key, activation file, module, activation confirmation or other deliverable received from the developer, licensor or rights holder.
3.1. This Agreement applies to all orders placed through ecupro.eu, by email, through online communication channels, or by other remote means, unless a separate written agreement is concluded with the Customer.
3.2. Product descriptions, specifications, prices, availability, delivery terms and other information published on the Website form an integral part of this Agreement.
3.3. Special offers, discounts and promotional terms are valid only during the period specified on the Website or in the relevant offer.
3.4. If there is a conflict between this Agreement and mandatory consumer protection laws applicable to the Customer, mandatory consumer protection laws shall prevail to the extent required by law.
4.1. The Seller may offer the following types of products:
physical goods;
diagnostic equipment;
ECU programming and chip-tuning tools;
adapters, cables and accessories;
software licences;
licence keys;
software modules;
activation files;
digital products;
technical activation services;
other products listed on the Website.
4.2. Some products may require activation, registration, serial number verification or confirmation by the developer, manufacturer, licensor or rights holder.
4.3. The Customer is responsible for checking product compatibility before placing an order, including compatibility with:
vehicle model;
ECU type;
hardware device;
software version;
operating system;
region;
subscription status;
licence type;
technical requirements stated by the developer or manufacturer.
4.4. The Seller may provide consultations before purchase, but the final responsibility for choosing a suitable product remains with the Customer unless otherwise required by mandatory law.
5.1. The Customer may place an order through the Website or by contacting ECUPro directly.
5.2. When placing an order, the Customer must provide accurate and complete information, including:
full name or company name;
email address;
phone number;
billing details;
delivery address, if physical delivery is required;
product details;
activation data, if required;
any other information necessary to process the order.
5.3. The Seller may contact the Customer to confirm order details, payment details, delivery address, compatibility information or activation data.
5.4. An order is considered accepted by the Seller after:
the Customer places the order;
the Seller receives payment or payment confirmation;
the Seller confirms that the order can be processed.
5.5. The Seller may refuse or cancel an order if:
the product is unavailable;
the payment has not been received;
the Customer provided incorrect or incomplete information;
the product cannot be activated due to incorrect data or technical limitations;
the order appears fraudulent, abusive or unlawful;
delivery to the Customer’s country or address is impossible;
the order may violate export, sanctions, customs or other applicable restrictions.
6.1. Product prices are displayed on the Website.
6.2. Prices may be shown in EUR, USD or another currency depending on the Website settings and payment method.
6.3. Unless expressly stated otherwise, prices do not include:
import duties;
customs fees;
local taxes;
VAT or sales tax applicable in the Customer’s country;
customs brokerage fees;
remote area delivery surcharges;
bank or payment provider fees.
6.4. The final price of the order may include product price, delivery cost and other charges displayed before payment.
6.5. The Seller may change prices at any time. Price changes do not affect orders already confirmed and paid, unless there is an obvious technical error in the displayed price.
6.6. If a price is displayed incorrectly due to a technical mistake, the Seller may cancel the order and refund the Customer.
7.1. International Customers may pay for orders using PayPal, unless another payment method is agreed with the Seller.
7.2. PayPal payments are processed by PayPal according to PayPal’s own terms, fees, rules and privacy policies.
7.3. The Seller does not collect or store full bank card numbers, CVV/CVC codes or PayPal account passwords.
7.4. The order is processed only after the Seller receives payment or reliable payment confirmation.
7.5. The Customer is responsible for any payment provider fees, currency conversion charges, bank charges or PayPal fees, unless otherwise stated.
7.6. If a payment is reversed, disputed, cancelled, charged back or held by the payment provider, the Seller may suspend order processing, delivery, activation or support until the issue is resolved.
8.1. Software licences, modules, activation files and other digital products are delivered electronically by email, account access, downloadable file, activation system or another method agreed with the Customer.
8.2. Digital products that do not require physical delivery are usually delivered after:
payment is received;
the Seller confirms the order;
the Customer provides all required activation data;
the developer, manufacturer, licensor or rights holder confirms or completes activation, where required.
8.3. Estimated delivery or activation time may be stated on the product page or communicated to the Customer.
8.4. Activation time may depend on the processing time of the developer, manufacturer, licensor or rights holder. The Seller is not responsible for delays caused by third-party activation systems, developers, licensors or manufacturers.
8.5. If the Customer does not provide required activation data, activation or delivery of the digital product may be impossible.
9.1. For products requiring activation, the Customer may be required to provide:
serial number;
device identifier;
hardware ID;
licence number;
activation request file;
software version;
equipment model;
screenshots;
diagnostic information;
other technical information required for activation.
9.2. The Customer is responsible for the accuracy of activation data.
9.3. If the Customer provides incorrect activation data, chooses the wrong module, or requests activation for incompatible equipment, the Seller is not responsible for the resulting inability to use the product.
9.4. After activation, the licence, module or digital product may become linked to a specific device, serial number, account, hardware ID or vehicle system.
9.5. Re-activation may be possible only if allowed by the developer, manufacturer, licensor or rights holder.
9.6. ECUPro does not provide support, re-activation or licence recovery for products purchased from third parties, unofficial sellers or unauthorised sources, unless separately agreed.
10.1. Physical goods are shipped to the delivery address provided by the Customer.
10.2. International shipments may be sent using:
CDEK;
EMS;
another postal, courier or logistics provider agreed with the Customer.
10.3. The available delivery methods, estimated delivery times and delivery costs may depend on the Customer’s country, city, address, product weight, product dimensions and customs restrictions.
10.4. The Seller provides the Customer with a tracking number after shipment, where available.
10.5. Estimated delivery dates are approximate and are not guaranteed unless expressly agreed in writing.
10.6. Delivery may be delayed due to:
customs checks;
transport delays;
postal or courier delays;
holidays;
force majeure;
incorrect delivery address;
lack of contact with the Customer;
import restrictions;
actions or omissions of customs authorities, postal operators or courier companies.
10.7. The Customer is responsible for providing a complete and correct delivery address, phone number and email address.
10.8. If the parcel is returned to the Seller due to an incorrect address, refusal to receive, failure to pay customs fees, failure to contact the courier, or failure to collect the parcel, the Customer may be required to pay the cost of re-shipping.
11.1. International orders may be subject to customs clearance, import duties, VAT, sales tax, customs brokerage fees or other charges in the Customer’s country.
11.2. Unless expressly stated otherwise, such charges are not included in the product price or delivery price.
11.3. The Customer is responsible for checking import rules, restrictions, taxes, duties and certification requirements in the destination country before placing an order.
11.4. The Seller is not responsible for delays, seizure, return, refusal, additional fees or other consequences caused by customs rules or import restrictions in the Customer’s country.
11.5. If customs authorities require additional information, documents or clarification, the Customer must cooperate with the courier, postal operator, customs broker or relevant authority.
12.1. If the Customer is a consumer located in a jurisdiction where a statutory right of withdrawal applies, the Customer may have the right to withdraw from a distance contract within the legally required period.
12.2. For Customers located in the European Union, the standard withdrawal period for most distance purchases is 14 days.
12.3. For physical goods, the withdrawal period usually starts from the day the Customer or a third party indicated by the Customer, other than the carrier, receives the goods.
12.4. To exercise the right of withdrawal, the Customer must send a clear statement to the Seller by email at:
[insert email for returns/withdrawals]
12.5. The Customer may use the model withdrawal form included at the end of this Agreement, but it is not mandatory.
12.6. The right of withdrawal does not apply or may be lost in certain cases provided by applicable law, including where:
the digital content has been supplied and performance has begun with the Customer’s prior express consent and acknowledgement that the right of withdrawal will be lost;
the product is a personalised or custom-made product;
the product was activated, registered, linked to the Customer’s device, account, serial number, hardware ID or licence;
the sealed product was unsealed after delivery and is not suitable for return for technical, security, licensing or software protection reasons, where permitted by law;
the product is not eligible for return under mandatory applicable law.
12.7. Nothing in this Agreement limits mandatory consumer rights that cannot be excluded by law.
13.1. To return physical goods, the Customer must contact the Seller before sending the product back.
13.2. Returned goods must be unused, complete, undamaged and in original packaging, with all accessories, documentation, labels, serial numbers, protective elements and packaging materials preserved, unless otherwise required by law.
13.3. The Customer must take reasonable care of the goods while they are in the Customer’s possession.
13.4. The Customer may be responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
13.5. Unless otherwise required by mandatory law, the Customer bears the direct cost of returning the goods.
13.6. The Seller may refuse a return if:
the product has been used, damaged or modified;
the product is incomplete;
serial numbers, labels or protective elements are missing or damaged;
software, licence, module or activation rights have been used or activated;
the product is not eligible for return under applicable law.
14.1. If the Customer validly exercises the right of withdrawal or is otherwise entitled to a refund, the Seller will refund eligible amounts using the original payment method where possible.
14.2. Refunds may exclude:
additional delivery costs chosen by the Customer beyond the standard delivery method;
return shipping costs;
customs duties, import VAT, local taxes or customs brokerage fees;
payment provider fees, where such fees are non-refundable;
loss in value caused by the Customer’s handling or use of the product;
activated digital products, licences or modules where refund is not available under this Agreement or applicable law.
14.3. For physical goods, the Seller may withhold the refund until the goods are received back or until the Customer provides proof of return shipment, whichever occurs earlier, unless otherwise required by law.
14.4. Refund processing time may depend on PayPal, banks, payment providers and currency conversion systems.
15.1. Before purchasing software, modules, licences or activation products, the Customer must check compatibility and suitability.
15.2. A refund may be possible before activation if:
the licence key, module, activation file or digital product has not been activated;
the activation request has not been processed by the developer, manufacturer, licensor or rights holder;
the product has not been downloaded, used, registered, linked or supplied;
the Seller confirms that cancellation is technically and legally possible.
15.3. After activation, registration, linking, delivery of an activation file, delivery of a licence key, or provision of access to digital content, the product may become non-refundable, unless mandatory law provides otherwise.
15.4. The fact of activation, registration, linking, licence generation or use may be determined by the records of the Seller, developer, manufacturer, licensor or rights holder.
15.5. If the Customer purchases the wrong licence, wrong module, wrong software version or an incompatible product and the product has already been activated, exchanged, generated, delivered or linked, refund or exchange may be unavailable.
16.1. Physical goods may be covered by a manufacturer’s warranty, if such warranty is provided by the manufacturer.
16.2. The warranty period and warranty conditions may be stated on the product page, product documentation or manufacturer’s website.
16.3. Warranty does not cover:
incorrect use;
mechanical damage;
liquid damage;
unauthorised repair or modification;
damage caused by incorrect connection;
damage caused by incorrect voltage or power supply;
software conflicts;
incompatibility with the Customer’s equipment;
use with unofficial, modified or pirated software;
failure to follow instructions;
normal wear and tear;
damage caused by third-party equipment, vehicles or electronic control units.
16.4. Warranty claims may require inspection, diagnostics, photos, videos, serial numbers, proof of purchase and confirmation by the manufacturer or supplier.
16.5. For software products, the scope of support, updates and compatibility is determined by the developer, manufacturer, licensor or rights holder.
17.1. To the maximum extent permitted by law, the Seller is not liable for:
incorrect use of products;
incorrect installation;
incorrect activation data provided by the Customer;
incompatibility with the Customer’s equipment, vehicle, ECU, software version or operating system;
damage caused by third-party software, unofficial software or modified files;
loss of data;
loss of profit;
business interruption;
indirect or consequential losses;
delays caused by payment providers, delivery companies, customs authorities, developers, manufacturers, licensors or rights holders;
refusal of activation by a developer, manufacturer, licensor or rights holder due to incorrect data or licensing restrictions;
inability to use a product due to the Customer’s failure to meet technical requirements.
17.2. The Seller’s total liability, where liability cannot be excluded, is limited to the amount paid by the Customer for the relevant product, unless mandatory law provides otherwise.
17.3. Nothing in this Agreement excludes liability that cannot be excluded under applicable law.
18.1. The Customer agrees to:
provide accurate order, delivery and activation information;
check product compatibility before purchase;
read the product description before ordering;
follow manufacturer and developer instructions;
use products lawfully and safely;
comply with import, customs and local regulations;
pay applicable customs duties, taxes and fees;
not use products for illegal purposes;
not reverse engineer, crack, modify, resell or distribute software unless permitted by the licence terms.
18.2. The Customer is responsible for compliance with all laws and regulations applicable in the Customer’s country.
19.1. Software, licence keys, modules, activation files, documentation, trademarks and product names may be protected by intellectual property rights of their respective owners.
19.2. Purchasing a software licence, module or activation file does not transfer ownership of the software to the Customer.
19.3. The Customer receives only the rights granted by the applicable licence terms of the developer, manufacturer, licensor or rights holder.
19.4. The Customer must comply with all applicable end-user licence agreements, activation rules, subscription terms and technical restrictions.
19.5. The Seller is not responsible for the Customer’s breach of third-party licence terms.
20.1. Product images on the Website are for illustration purposes and may differ slightly from the actual product.
20.2. The Seller makes reasonable efforts to keep product information accurate and up to date.
20.3. Technical specifications, supported vehicles, supported ECUs, software functions, subscription terms and compatibility may be changed by the manufacturer or developer.
20.4. The Customer should contact the Seller before purchase if compatibility or technical specification is critical.
21.1. The Seller is not liable for failure or delay in performance caused by circumstances beyond reasonable control, including:
natural disasters;
war;
military actions;
sanctions;
export or import restrictions;
customs restrictions;
strikes;
transport disruptions;
epidemics or pandemics;
power outages;
internet or hosting failures;
payment system failures;
actions of government authorities;
actions of customs, postal or courier services;
failures of developers, manufacturers, licensors or rights holders.
21.2. Performance obligations may be suspended for the duration of the force majeure event.
22.1. The Seller processes personal data in accordance with the Privacy Policy published on ecupro.eu.
22.2. By placing an order, the Customer acknowledges that personal data may be processed for order fulfilment, payment confirmation, delivery, activation, support, accounting and legal compliance.
22.3. Personal data may be transferred to payment providers, delivery providers, developers, manufacturers, licensors, hosting providers and authorities where necessary for the purposes stated in the Privacy Policy.
23.1. The Seller may contact the Customer by email, phone, messenger or other communication channels provided by the Customer.
23.2. Notices related to orders, payment, delivery, activation, support, returns and refunds may be sent electronically.
23.3. The Customer is responsible for monitoring the email address and contact details provided with the order.
24.1. The Seller may amend this Agreement from time to time.
24.2. The current version is published on ecupro.eu.
24.3. Changes do not affect orders already accepted and paid before the updated version was published, unless mandatory law requires otherwise.
25.1. This Agreement is governed by the laws of the Russian Federation, unless mandatory consumer protection laws of the Customer’s country provide otherwise.
25.2. The parties shall attempt to resolve disputes through negotiation and written communication.
25.3. If the dispute cannot be resolved amicably, it may be submitted to the competent court according to applicable law.
25.4. If the Customer is a consumer, nothing in this Agreement deprives the Customer of mandatory consumer protection rights available under the law of the Customer’s country of residence.
26.1. This Agreement is a public offer for the distance sale of goods through the ECUPRO.EU online store.
26.2. By placing an order, paying for an order or requesting activation, the Customer confirms that they have read, understood and accepted this Agreement.
26.3. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain valid and enforceable.
26.4. The English version of this Agreement is intended for international Customers. If translations are provided, the English version shall prevail unless mandatory law provides otherwise.
